FAQs

Shipping

UK DELIVERY

Standard Delivery is FREE for all orders over £50. Orders under £50 will be charged at £2.50.

EUROPE DELIVERY

Depending on which European zone you are based in will determine the shipping rate payable.

Zone 1 – £12.00

Zone 2 – up to 2kg – £12.00, over 2kg – £20.00

Zone 3 – up to 1kg – £12.50, up to 2kg £15.00, anything over 2kg will be £2.50 per every 250g over. 

INTERNATIONAL DELIVERY

Up to 1kg – £22.00, 2kg-3kg £27.00. 

Delivery Times

Orders are usually dispatched within 5 working days.

UK DELIVERY

Royal Mail 24 Tracked. Please allow 7 working days for delivery.

EUROPE DELIVERY

Please allow 3-11 working days for delivery.

INTERNATIONAL DELIVERY

Please allow 3-17 working days for delivery.

Returns

We offer 30 day returns, however, in order to ensure a speedy return process we would ask that you initially contact us within the first 7 days of receiving your order confirming the reason for the return We will then respond asking for further details or letting you know where to send the item/s to.

You must send your unwanted items back within 7 working days of receiving confirmation from us. Unfortunately, we cannot accept responsibility for any lost items. We therefore strongly recommend that you return items using a tracked service. Any items received in a non-sellable condition will not be accepted.

Once we’ve received the returned items, subject to the being unworn, your order will be refunded to your original method of payment within 5-10 working days.

INTERNATIONAL RETURNS
If you wish to return your item from a country outside the UK, you will be liable for shipping fees and any customs, duties. We will refund/exchange items and will post out any exchanges subject to the payment of the relevant shipping fees. 

Exchanges

If you wish to exchange an item for a different size, please contact us directly using either the contact form or email us at darkturtleclothing@gmail.com. We will then provide instructions on what to do next. 

Once we have received your return, we will endeavour to send the alternative item to you. Unfortunately we are unable to reserve stock for exchanges. If the requested alternative item is not in stock, we will let you know proceed to process a refund.

  • Free Shipping

    On all UK orders over £50

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    Most of our items are made using organic cotton

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